Agenda for Change
The main pay system for staff in the NHS, except doctors, dentists and senior managers. Abbreviated to AfC.

Clinical audit
A process that has been defined as “a quality improvement process that seeks to improve patient care and outcomes through systematic review of care against explicit criteria and the implementation of change.”

Clinical commissioning group
A group of GPs responsible for designing local health services in England. Abbreviated to CCG.

Is the business of planning the healthcare services required in an area, agreeing contracts with organisations to provide the services and making sure the services are delivered to the agreed standard.

The Health and Care Professions Council. A regulatory body that maintains a register of a number of healthcare professions.

Healthcare Financial Management Association sets and promotes the highest standards in financial management and governance in healthcare.

Medicines and Healthcare Products Regulatory Agency

NHS Constitution
Sets out the rights that patients, the public and staff are entitled to, and the pledges that the NHS is committed to achieving.

Primary care
Care provided by GP practices, dental practices, community pharmacies and high street optometrists. It is many people’s first (primary) point of contact with the NHS. Around 90% of patient interaction is with primary care services.

Quality and Outcomes Framework
The annual reward and incentive programme that measures the achievements of GP practices. Abbreviated to QOF.

United Kingdom Public Health Register
A register providing public assurance for the provision of a competent workforce that contributes to a high quality public health service. Abbreviated to UKPHR.